Customizable Books of Shadows & Grimoires Ready Made Books of Shadows One-Of-A-Kind BoS'sQuills Sabrina "The Ink Witch" Wands Home
Journals Recycled "secret" BOS'S Victoriana Bos's BoS Options Antiquities
Clearance Books of Shadows Clearance Items
Shipping & Payment Info...
We use a Secure Shopping cart for all online orders. It is safe & easy & allows our customers to pay in a variety of ways. You may use your check, debit or credit card.
Shipping: We are not responsible for damages that happen in shipping, all books and items are insured so if any damage has occurred please let us know and we will help you to file any claim that may be necessary. We use FedEx, Ups and USPS to ship our packages. Please be sure your address is correct as we are not responsible for lost packages. Also please be aware all shipping time frames are estimates given by the shipping company and are not guaranteed times. We do not control their policies, but we will do our very best to work with you on any issue you may have. We process our shipments once a week; Labels are done on one day & the item will be picked up by, or dropped off at, FedEx that same week. You will receive an email with tracking info once your item has been shipped &/or processed.
Overseas Shipping: Please be sure to let us know of any issues for your countries customs. We like to be sure we have all needed info before shipping so we do not have any problems getting you your book as fast as possible. For example, some countries require you to declare the value, but not all do. Please let us know if anything like this is required for your country. Please note should a book be returned to our country do to an invalid address provided by the buyer - The buyer must pay an additional shipping charge to re-send the book. ALL international orders MUST have a valid phone number in order to ship.
Regular in stock items: Ship ASAP; any item not in stock will be ordered at time of purchase and shipped all together with the entire order. Shipping on these could be around 2 business weeks. If they is any item you ordered that is on back order or not in stock we will let you know and order it right away. If for some reason our supplier has a back up or issue with an item we will notify you ASAP so you are aware of the issue. Spell Scrolls & Oils are made when ordered so please allow the allotted time frame for each to ship.
Witches Moon will take returns within 7 days of receipt of any item except all Books of shadows, Grimoires, Journals or custom made items. All Damaged or Clearance items are sold as is and are not returnable. Should you wish to cancel your order with us once it has been placed, you will be subject to a 30% Material charge as we order supplies for your book and most items can not be reused for another book. These refunds will be issued within 30 days of request. Any BOS returned will be subject to a 25% restocking fee. All printed pages are NOT refundable.
All other items can be returned. Simply send the item in question back to us and we will gladly credit your card (Minus shipping) and /or send a check or money order refund to you. You may also request a store credit if you so desire or simply exchange it for another item. If you have any questions please feel free to email us and we will be happy to help. We want you to be happy with every item you purchase from us.
Refunds are issued by our business manager every 30 days.
Order & Contact Info:
At Witches Moon we do our very best to work one on one with our customers. We are a small family run company & for this reason we do sometimes get behind or are unable to respond as quickly as we would like. We do not ignore our customers so please feel free to email as often as you like. We do our best to answer emails everyday but please allow 24 to 48 hours for contact. Our staff consists of two people and the occasional Helper/Apprentice, We do from time to time use our Apprentices for book creation as we need it. Each book is special to us as is each customer. All we ask is the same respect we give in return. We know how very hard it is to trust people these days so please any questions you have or any references you may need do not hesitate to email us. Again, Please do not assume we are ignoring you if we do not respond within 24 hours. We respond to everyone and if you have not heard from us please understand that there are many factors that may be hindering our reply such as email difficulties or in some cases an email may not be received by us or yourself (again please be sure you allows our emails to be accepted through your Spam blocking and/or virus protection.) This is the internet age, but the internet is not fool proof and mistakes and or miss-haps with emails can occur.
We can be reached via the following email Address:
(If you have an address change - put ADDRESS CHANGE in the Subject line of the email)
(If you have warranty issue - put WARRANTY ISSUE in the Subject line of the email)
(If you have a return - put RETURN in the Subject line of the email)
Please be aware that we will do everything in our power to make your book the way you want it. We know as we are only humans that not every book will come out just right, & for this reason we have our wonderful warranty that comes with every book & covers it for 6 months after you buy it. If you get your book & you feel there is a mistake or error in it's construction, just shoot us an email, we will be happy to take care of it & remake it if need be.
Here at Witches Moon we know we are not perfect as nothing really is, we are aware that from time to time things may not work as planned, only through working together with our customers can we begin to make sure your book is all you dreamed it would be. We like it very much when a customer brings to our attention a possible issue or problem as we feel we can only grow and change what needs to be, again through working together to make a change. We do honor our warranty & do our very best to make you as happy of a customer as is possible. On very rare occasions we may not be able to either work with a customer on their project or we may be un able to accommodate the customers needs. In these cases we will do our very best to take care of the situation and come to an agreement to suit all.
Your name, credit info and contact info will NEVER be given out to anyone unless you authorize it to be so or we are given a court order to do so. Witches Moon uses a secure server for all our credit card transactions. We do not supply names or sell info to any source of any kind. We value your privacy and will protect it at all costs.