Shipping & Payment Info...
 

We use a Secure Shopping cart for all online orders. It is safe & easy & allows our customers to pay in a variety of ways. You may use your check, debit or credit card.
 

  How To Order Your Book!

1. Choose the book style you like below & add it to your cart (a separate window will open for your shopping cart)

2.  select your color options for marble paper, parchment paper, Leather & Ribbon Bookmark colors. (Please note if you do not choose a color we will do so to whatever looks best with the book.). Use the note section on the shopping cart checkout page to add the details of your order & do not forget your name & contact Info.

Please be sure your payment is in US Dollars

Payment Methods:

We accept certified check or money order made payable to Witches Moon in US Dollars

Witches Moon

P.O. Box 480783

Charlotte NC 28269

We also offer easy Secure payments via credit card on our secure shopping cart or through Pay Pal!

WE DO NOT TAKE AMERICAN EXPRESS

 

 

Time Frame & Shipping:

 

Time Frame: Please be advised books can take anywhere from 4 to 12 weeks to complete then Ship. Un-expected delays can occur with leather & paper. We will do our very best to notify you of any issues that may arrive, please remember to add us to your safe list so you can receive our email, on occasions there can me missed emails or miss communication.  We CAN NOT control our suppliers. We do our best to have all papers on hand that we may need, but please keep in mind our marbled papers come from overseas and are hand made. A lot of time goes into this process of making these papers and we have no control over the time it may take the craftsmen to fill the order. If a paper is popular, like our bookbinder marbles or Florentine papers, the time needed to fill our order on rare occasions,  can stretch into months. This may be a long time but their work is the best we have found and we only use quality products to craft your book.  Again we will email you and let you know if this is the case, or if you choose one,  we will use your second choice for  marble papers. Please be sure to make your first and second  choice selections so that way there will be no delays with your book, again this allows us to serve you and/or your customer to the best of our ability.  We want to express all of these things to you so you know how many wonderful craftsmen actually play a part in your book's creation.  This is why our product is unique and completely custom. With custom items there can always be possible hold ups. We WILL do our best to insure a timely delivery of your book to your and/or your customer.  As we say these books are born and we believe them to hold, and need to be created, with the type of energy required to be a powerful item for your magickal path. You will not find any Mass Produced bargain store crafting here.  Please keep in mind that we are just two people and one of us does work full time so we do our very best to contact you as fast as possible.

 Please be sure to be as specific as possible in all emails, that way we can serve you to the best of our ability in making your dream BOS a reality. We do our very best to get all books done within a timely manor but we are also a small family run business so please keep this in mind. Hand made items are time consuming and our books are born with the intention of you and your needs so please understand the wait involved. All books are created as ordered unless otherwise stated. As there is small differences in leather and papers we can not guarantee the exact color seen but it will be the closest we can get it. We have many techniques of dying leather so rest assured you will receive the best coloration as possible.

Shipping:  We are not responsible for damages that happen in shipping, all books and items are insured so if any damage has occurred please let us know and we will help you to file any claim that may be necessary We use Fed Ex, Ups and USPS to ship our packages. Please be sure your address is correct as we are not responsible for lost packages. Also please be aware all shipping time frames are estimates given by the shipping company and are not guaranteed times. We do not control their policies, but we will do our very best to work with you on any issue you may have. We process our shipments once a week, Labels are done on one day & the item will be picked up by Fed EX that same week. You will receive an email with tracking info once your item has been shipped &/or processed.

Overseas Shipping: Please be sure to let us know of any issues for your countries customs. We like to be sure we have all needed info before shipping so we do not have any problems getting you your book as fast as possible. For example, some countries require you declare the value, but not all do. Please let us know if anything like this is required for your country. Please note should a book be returned to our country do to an invalid address provided by the buyer, The buyer must pay an additional shipping charge to re send the book. 

Regular in stock items: Ship ASAP, any item not in stock will be ordered at time of purchase and shipped all together with the entire order. Shipping on these could be around 2 Weeks. If they is any item you ordered that is on back order or not in stock we will let you know and order it right away. If for some reason our supplier has a back up or issue with an item we will notify you ASAP so you are aware of the issue. Spell Scrolls & Oils are made when ordered so please allow the allotted time frame for each to ship.

 

 

 

Returns:

Witches Moon will take returns within 7 days of receipt of any item except all Books of shadows, Grimoires, Journals or custom made items. All Damaged or Clearance items are sold as is and are not returnable. Should you wish to cancel your order with us once it has been placed, you will be subject to a 20% Material charge as we order supplies for your book and most items can not be reused for another book.  These refunds will be issued within 30 days of request. All other items can be returned. Simply send the item in question back to us and we will gladly credit your card ( Minus shipping) and /or send a check or money order refund to you. You may also request a store credit if you so desire or simply exchange it for another item. If you have any questions please feel free to email us and we will be happy to help. We want you to be happy with every item you purchase from us.

 

 

Order & Contact Info:

At Witches Moon we do our very best to work one on one with our customers. We are a small family run company & for this reason we do sometimes get behind or are unable to respond as quickly as we would like. We do not ignore our customers so please feel free to email  as often as you like. We do our best to answer emails everyday but please allow 24 to 48 hours for contact. Our staff consists of two people and the occasional Helper/Apprentice,  We do from time to time use our Apprentices for  book creation as we need it. Each book is special to us as is each customer. All we ask is the same respect we give in return. We know how very hard it is to trust people these days so please any questions you have or any references you may need do not hesitate to email us.  Again, Please do not assume we are ignoring you if we do not respon within 24 hours. We respond to everyone and if you have not heard from us please understand that there are many factors that may be hindering our reply such as email difficulties or in some cases an email may not be received by us or yourself ( again please be sure you allows our emails to be accepted through your Spam blocking and/or virus protection. This is the internet age, but the internet is not fool proof and mistakes and or mis-haps with emails can occur.

We can be reached via the following email Addresses:
thewitchesmoon@earthlink.net

orders-witchesmoon@earthlink.net

Please be aware that we will do everything in our power to make your book the way you want it. We know as we are only humans that not every book will come out just right, & for this reason we have our wonderful warranty that comes with every book & covers it for 6 months after you buy it. If you get your book & you feel there is a mistake or error in it's construction, just shoot us an email, we will be happy to take care of it & remake it if need be.

Here at Witches Moon we know we are not perfect as nothing really is, we are aware that from time to time things may not work as planned, only through working together with our customers can we begin to make sure your book is all you dreamed it would be.  We like it very much when a customer brings to our attention a possible issue or problem as we feel we can only grow and change what needs to be, again through working together to make a change. We do honor our warranty & do our very best to make you as happy of a customer as is possible. On very rare occasions we may not be able to either work with a customer on their project or we may be un able to accommodate the customers needs. In these cases we will do our very best to take care of the situation and come to an agreement to suit all.

 

Privacy Policy.

Your name, credit info and contact info will NEVER be given out to anyone unless you authorize it to be so or we are given a court order to do so. Witches Moon uses a secure server for all our credit card transactions. We do not supply names or sell info to any source of any kind. We value your privacy and will protect it at all costs.