do our very best to
answer everyone in a
timely manner, however
sometimes this may not
be the case. Our email
gets bogged down with
so many questions that
it is possible that it
may take us a while to
get through them all.
If for any reason you
do not hear back from
us - Please be patient
your email is
important to us, You can also reach us via facebook messages.
In Busy times it may take a week to get back to you. If you have placed an order for a book with us, please see the Update Page Here for order info: Witches Moon Order Update Report
Please note when emailing us be sure to let us know the topic i.e.: Order update, Address Change, Order Change etc.. In the subject line. We get hundreds of general emails, this will help us to address your concerns faster.
be sure to add us to
your safe list as
sometimes our emails
are either delayed or
returned from being viewed as junk
mail. Generally, Our Response time is 72 hours, But again it can be longer.
We have many orders at one time so we do the best we can to keep up with them all. Do to the nature of the creation process. WE DO NOT email updates.
Please understand we have, in some cases, a 8 month waiting list for books. We can get very busy & we have a limited staff of 2, but we will do our very best to be as fast as possible all the while not rushing the creative process. We often work with large groups and suppliers on with orders, such as Covens and Groves. We must work very long hours to keep up with it all so please bare with us if we have a delay in our contact. These books are hand crafted and not like others, so a lot of care goes into each one, we truly follow our practices on creation and ritual space used to do so. We Honor the idea of a BOS or Grimoire and do our best to create the best for you.
Please keep in mind that ALL book creation orders can take 4 to 24 business weeks, from the date of order, to create then ship sometimes longer.
The Time frame is due to the fact
that our books are sought after and we gather the best materials from all over the world to make these books, they are not made for craft store supplies so for example we order some of our marbled papers from Brazil and Italy. These are NOT stock or bookstore books, please keep in mind it is a work of art and takes time and many people are involved in getting the products needed to make your book. Some of these are beyond our control