Merry Meet!!!

We do our very best to answer everyone in a timely manner, however sometimes this may not be the case. Our email gets bogged down with so many questions that it is possible that it may take us a while to get through them all. If for any reason you do not hear back from us - Please be patient your email is important to us, You cam also reach us via phone at the number below. We do our very best to insure emails & calls are answered.  Please be sure to add us to your safe list as sometimes our emails are either delayed or returned from being viewed as junk mail. Please allow 24 to 72 hours for most email responses.  Although we try extremely hard to get back with our customers  right away, there may be times however, when we are unable to return your email right away such as at our busiest times (Samhain, Yule, Beltane) We are a two person crew and Steve also has a full time job so Please be patient, we are not ignoring you.

Please understand we have, in some cases, a 6 month waiting list for books. We can get very busy & we have a limited staff of 2, but we will do our very best to be as fast as possible all the while not rushing the creative process. We often work with large groups and suppliers on with orders, such as Covens and Groves. We must work very long hours to keep up with it all so please bare with us if we have a delay in our contact. These books are hand crafted and not like others, so a lot of care goes into each one, we truly follow our practices on creation and ritual space used to do so. We Honor the idea of a BOS or Grimoire and do our best to create the best for you.

 Please feel free to ask questions about any of our products or services. With Book orders, please describe in detail what you are looking to have created. If it is a custom piece, please describe in detail what design you would like. Pictures work great to help us make your dream Book of Shadows a reality!

Do to the nature of our creation process, We do not email regular updates . So if you are curious about your book progress, please shoot us an email and we will get back with you as soon as possible. Please keep in mind that ALL book creation orders can take 4 to 18 business weeks, from the date of order, to create then ship.  The Time frame is due to the fact
that our books are sought after and we gather the best materials from all over the world to make these books, the are not made for craft store supplies so for example we order some of our marbled papers from Brazil and Italy.

The following calendar days Witches Moon is Closed:
Please be advised We will still process orders at these times, but shipping may not occur until we return. we will not be available via email:
Please also be advised that if you require something as a gift or by a certain date, you must let us know asap.
 October 25th through October 31st Closed for Samhain Vacation
December 21st through January 5th Closed for Yule and Inventory
 

Aol users: We have a lot of issues with emails from Aol. We can either not reply or when we do it is either delayed or undeliverable. Please be sure we are added to your safe list or we may not be able to get to you.

Thanks so much & Blessed Be.

Email Contact:

Please keep in mind that Witches Moon is not a large company. We are a small family Business. During the Holiday Season's we can get extremely Busy. Stephen, Our Customer service rep, may from time to time get a little behind. Please understand that there are only 2 of us, one of which handles email, and we may not be able to answer you within the 24 to 48 hour time frame. Though we try to make this delay a rare occurrence, we simply want you to be aware that we are working hard to create your dream book and service you to the best of our abilities. Thank you for your understanding.

Please be advised that we can no longer accept files larger then 1 Mega-Byte as attachments. Please submit custom cover requests in smaller files as our inbox has become crowded and is creating delays in our responses as emails are unable to get through.

We are trying to rectify the delayed response time and we believe this will assist us in this matter and allow us to get to everyone in a timely manner.
Thank you for your Understanding. Brightest Blessings

Please make note. Our email address has changed: it is now info@witchesmoon.net
Please update your records.

Customer Service

Mail:
Witches Moon
P.O. Box 675
Gardner, Mass  01440

At this time we do not offer live phone service for general questions about orders. Because we hand make custom books to the important specifications our customers wish, we prefer to have all order details & changes in writing. This ensures that all details are communicated & are clear & understood by us & our customers, & ensures that no mistakes happen if/when changes are made. We have set up a phone line with voice mail where you can speak to us or leave a voice mail message and we will get back to you either by email, or by calling you back. It is NOT a live line at all times, so please clearly leave your Order Number & Name & a brief message & we will get back to you as mentioned above.

Please review our Shipping & Payment Info or Frequent Questions Page before you contact us - you may find your answer in the details there.

1-704-502-3991