Merry Meet!!!

We do our very best to answer everyone in a timely manner, however sometimes this may not be the case. Our email gets bogged down with so many questions that it is possible that it may take us a while to get through them all. If for any reason you do not hear back from us - Please be patient your email is important to us, You can also reach us via facebook messages.

 In Busy times it may take a week to get back to you. If you have placed an order for a book with us, please see the Update Page Here for order info:  Witches Moon Order Update Report

 

Please note when emailing us be sure to let us know the topic i.e.: Order update, Address Change, Order Change etc.. In the subject line. We get hundreds of general emails, this will help us to address your concerns faster.

 

Please be sure to add us to your safe list as sometimes our emails are either delayed or returned from being viewed as junk mail. Generally, Our Response time is 72 hours, But again it can be longer.
We have many orders at one time so we do the best we can to keep up with them all. Do to the nature of the creation process. WE DO NOT email updates.

Please understand we have, in some cases, a 8 month waiting list for books. We can get very busy & we have a limited staff of 2, but we will do our very best to be as fast as possible all the while not rushing the creative process. We often work with large groups and suppliers on with orders, such as Covens and Groves. We must work very long hours to keep up with it all so please bare with us if we have a delay in our contact. These books are hand crafted and not like others, so a lot of care goes into each one, we truly follow our practices on creation and ritual space used to do so. We Honor the idea of a BOS or Grimoire and do our best to create the best for you. 

Please keep in mind that ALL book creation orders can take 4 to 24 business weeks, from the date of order, to create then ship sometimes longer. 

 The Time frame is due to the fact that our books are sought after and we gather the best materials from all over the world to make these books, they are not made for craft store supplies so for example we order some of our marbled papers from Brazil and Italy. These are NOT stock or bookstore books, please keep in mind it is a work of art and takes time and many people are involved in getting the products needed to make your book. Some of these are beyond our control
 

The following calendar days Witches Moon is Closed:
Please be advised We will still process orders at these times, but shipping may not occur until we return. we will not be available via email:
Please also be advised that if you require something as a gift or by a certain date, you must let us know asap.
 October 25th through October 31st Closed for Samhain Vacation
December 21st through January 5th Closed for Yule and Inventory
May 1st through May 6th     Closed for Beltane     
 

Aol users: We have a lot of issues with emails from Aol. We can either not reply or when we do it is either delayed or undeliverable. Please be sure we are added to your safe list or we may not be able to get to you.

Returns:

Witches Moon will take returns within 7 days of receipt of any item except all Books of shadows, Grimoires, Journals or custom made items. All Damaged or Clearance items are sold as is and are not returnable. Should you wish to cancel your order with us once it has been placed, you will be subject to a 20% Material charge as we order supplies for your book and most items can not be reused for another book. 
These refunds will be issued within 30 days of request. All other items can be returned. Simply send the item in question back to us and we will gladly credit your card (Minus shipping) and /or send a check or money order refund to you. You may also request a store credit if you so desire or simply exchange it for another item. If you have any questions please feel free to email us and we will be happy to help. We want you to be happy with every item you purchase from us.

 

 

Thanks so much & Blessed Be.

Customer Service

Mail:
Witches Moon
P.O. Box 675
Gardner, Mass  01440